Your happy customers would leave reviews. Nobody asks.
Google review management means every completed job gets a review ask in your name, every review gets an owner reply, and unhappy customers reach you privately before they reach the public. Ghostly Gadgets sets it up and runs it from Hamilton, NJ for small businesses across Mercer County. When someone picks between two shops in town, they pick the one with more and better Google reviews — the Reviews ghost makes sure that's you.
How it works
The job wraps, the ask goes out
After each completed job or visit, the customer gets a short text or email in your name with a direct link to your Google review form. One tap, no hunting.
Unhappy customers get caught first
Anyone signaling a problem is routed to you privately before they ever see a review link — you get the chance to fix it instead of reading about it publicly.
Every review gets a reply
Replies are drafted in your voice for you to approve — because a profile where the owner responds outranks and outsells one that ignores its customers.
What's included
- Automated post-job review requests by text or email, in your business's name
- Direct one-tap link to your Google review form
- Private catch flow for unhappy customers — problems come to you first
- Owner replies drafted for every review, approved by you
- Request timing and wording tuned to your kind of business
- The monthly Night Log: requests sent, reviews earned, rating trend
FAQ
Is asking customers for reviews even allowed?
Yes — asking is fine and normal. What's not allowed is paying for reviews or only asking people you know are happy while blocking others (called "gating"). We do it by the book: everyone who completes a job gets the same ask.
Where do the requests come from?
From your business name, by text or email, with wording you approved. Customers see you, not us.
What about bad reviews I already have?
We draft measured, professional replies for those too — a calm owner response to a bad review often does more good than five new positive ones.
How fast will I see results?
Most businesses see their first new reviews within the first month. The compounding effect on search ranking builds over a few months — we baseline your profile on day one so the change is measurable.
What do I have to set up on my end?
Almost nothing. No new software, no new hardware — we connect to however you already track completed jobs, and you approve the wording before the first request goes out. Most shops are live within about a week of the fit call.
What happens after the free pilot — is there a contract?
If the reviews came in, we keep it running. Priced per shop — scoped on the fit call. Month-to-month, no long-term contracts. Your Google profile and every review earned stay yours either way.
When did you last ask for a review?
If the answer is "I don't remember," that's the leak. Fifteen minutes and we'll show you what a systematic ask would do for your profile.